We are committed to doing all that we can to ensure the health and safety of our tenants, staff, contractors and visitors.
We continue to follow the advice and guidance on a weekly basis published by Public Health England and the government.
Our staff are primarily working from home and are visiting the Orchard to deal with urgent matters which cannot be done electronically. All staff continue to have remote access to the computer systems while working from home. Office phone numbers are diverted to the manager’s mobile phones Monday to Friday 9am – 5pm.
Our communal room and computer rooms remain closed. The laundry rooms remain one person at a time with no gathering outside. Masks must be worn in all communal areas including corridors. The communal room/kitchen and toilet are available for staff use only.
We will continue an emergency only repairs service, which means we will carry out urgent repairs only, to ensure our tenants’ homes are safe and secure.
The handyman continues to carry out the regular once weekly maintenance around the site and has a weekly disinfection routine, including external benches. The cleaners continue to visit twice a week and the Gardeners continue to maintain our beautiful grounds.
Stay in touch
Tenants can contact the managers by telephone or email, and
we continue carrying out a weekly telephone call to all tenants while in lockdown. We want to ensure that everyone remains well here at the Orchard and that those who may need added assistance during these times, gets it.
New Tenancy Applications
We are continuing to accept applications for flats but are not currently carrying out interviews. We will update the website when interviews are due to restart.
It is imperative that we all continue to follow the government’s guidance to stay at home during lockdown to prevent further spread of the coronavirus, COVID-19, to protect ourselves, those around us and especially the NHS.
We continue to provide our tenants with regular government recommendations/ updates on best practices.
We encourage all tradespersons to the Orchard to keep in mind that many of our tenants fall within the ‘at-risk group’, so please:
ONLY VISIT WHERE ABSOLUTELY NECESSARY,
WEAR A MASK
KEEP A 2 METRE (6 FT) DISTANCE