Privacy policy


The Orchard Housing Society whose registered office is 1 The Orchard, Hampstead Way, Golders Green, London, NW11 6YN respects your privacy. 

This Privacy Statement provides information on our privacy practices, the personal information we collect, what we do with it, how it is stored and how this information is used by The Orchard.

By visiting our website and contacting us through our website you agree to your personal information being used and disclosed in the manner set out in this Policy.

Links to external sites

We occasionally provide links to third-party websites. If you access those links, you will leave The Orchard website. We do not control those third party sites or their privacy practices, and these may differ from our own. The personal data you share with, or is collected by other sites is not covered by this Privacy Statement. We encourage you to review the privacy policy of any other site before allowing the collection and use of your personal information. 

Collection of personal information

The Orchard collects and uses a small amount of personal information when you contact us through our website when you complete a ‘contact us’ or ‘register an interest’ online form, and during other correspondence and conversations with us. Such collection is done with appropriate notice and consent, and in line with appropriate data protection legislation.

We may collect personal information from you in connection with:

  • Registering an interest in becoming a tenant through the ‘Register an interest’ form
  • Requests for information through the ‘contact us’ form
  • General browsing on the website

The personal information we may collect is basic personal contact information including:

  • Name
  • Telephone number
  • Email address

This information is submitted directly to The Orchard Housing Society through the website and is not visible to any other website users.

In addition to the information you provide, we may also collect information during your visit to our website. We may collect traffic information that your browser sends to our website, such as your browser type, access times, and the address of the website from which you arrived. We may also collect information about your Internet Protocol (IP) address, unique device identifier and on-site behaviour (i.e., the pages you view, the links you click, and other actions you take in connection with our website.

How we use your information

We may use your information to:

  • Respond to enquiries about The Orchard Housing Society and provide further information as an email response
  • Monitor the performance of the Orchard’s website

How we share your information

The Orchard Housing Society will not share, sell, rent or lease the personal information you submit via the website to others in any way. It is used for contact, registration of interest and enquiries only. 

Where we store your personal data

The data that you submit through the website is held internally at The Orchard Housing Society securely and inside the European Economic Area (EEA).

In compliance with UK DPA and GDPR legislation, The Orchard is committed to resolve any enquiries as quickly as possible. If you have any questions or concerns regarding our privacy policy, please contact us.

Access to and accuracy of your information

The Orchard Housing Society will make every effort to keep your personal information accurately recorded. We have processes and policies to maintain data accuracy. We will provide individuals with reasonable access to personal information that they provided to us and the reasonable ability to review and correct it or ask for anonymisation or deletion as applicable. To change or make requests on the personal information that you have directly provided to The Orchard, you can return to the web page where you originally submitted your data and follow the instructions on that web page, or contact The Orchard Housing Society. We will respond to access requests within 30 days. 

Keeping your information secure

The Orchard Housing Society seeks to prevent unauthorised access or disclosure of personal data, maintain data accuracy, and ensure the appropriate use of the information. We have appropriate physical, technical, and administrative processes in place to safeguard the information we collect and process. We retain data only as required or permitted by UK law while it has a legitimate business purpose. Where your information is no longer required, we will ensure it is disposed of in a secure manner within one year. 

Contacting us

If you have comments or questions about this Privacy Statement, or any concern around the use of your data or a possible breach of your privacy, please send them to The Orchard Housing Society at the address in the footer of this page or by email. All correspondence will be treated confidentially and we will contact you within a reasonable time.